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Harris Computer, based in Toronto Ontario, is an industry leader in Customer Information System software for water, gas, and electric utilities. A subsidiary of Harris, Systems & Software (S&S), contracted with Solari to completely overhaul its user documentation. The goal was to make the information more usable and accurate. Over the course of the contract, Rich designed and wrote a number of proprietary documents for S&S customers:

  • Software user guides
  • Training materials
  • Marketing materials
  • Customized materials for individual utilities

Rich also participated in software interface design meetings to better ensure usability and the user experience.

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